Knowledge Centre

Answers to some commonly asked questions about KiwiSaver and the Aon KiwiSaver Scheme.

We answer your questions about KiwiSaver

What does the Aon KiwiSaver Scheme cost?
How much do you need to contribute?
Which funds does the Aon KiwiSaver Scheme offer?
How do I access my Aon KiwiSaver Scheme account online?
Want to withdraw money for your first home?
What is a First Home Grant?
How does the government contribution work?
Can I suspend contributions?
When can you withdraw your money?
Nearing retirement and want to know your options?

What does the Aon KiwiSaver Scheme cost?

A member fee of $3.33 will be deducted each month from your account. Our total annual fund charges are worked out based on the type of investment you have and are a percentage of your account balance.  These charges are calculated in the unit price and range from 0.84% to 1.53% of your account balance, depending on the fund you choose.

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How much do I need to put into my account?

Employees. As an employee, you can choose to put in 3%, 4% 6%, 8% or 10% of your gross taxable salary or wages. You’ll need to let your employer know how much you want to contribute, otherwise your contribution will automatically be 3% of your gross taxable salary or wages.

Self-employed or not working. Here, you’ll agree with us on how much you want to contribute each year. This will be a dollar amount rather than a percentage of your income. You can make regular contributions directly to us as a direct debit or by online banking. The Aon KiwiSaver Scheme currently doesn’t have a minimum annual amount that you need to contribute but the minimum direct debit is $20 per payment. You can find out more by calling our helpdesk on 0800 266 463.

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Which funds does the Aon KiwiSaver Scheme offer?

The Aon KiwiSaver Scheme has thirteen different funds, provided by four different underlying investment managers. Each fund has a different investment strategy resulting in different investment returns. You can choose up to four different funds to invest your money in. Your selection isn’t set in stone – if you want to change funds simply let us know and we’ll handle it all for you.

You can find out about the funds available here.

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How do I access my Aon KiwiSaver Scheme account online?

As an Aon KiwiSaver Scheme member you can access your KiwiSaver account online here.  Accessing your account online allows you to:

  • see how much your account has changed by over the year
  • view the funds you are invested in
  • view and update your prescribed investor rate
  • update your personal details and communication preference

If you are logging in to your account for the first time you will need to have your member number handy and click on register a new account.  If you’re unsure of your member number you can contact us.
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How does the first home withdrawal work?

You could qualify for a first home withdrawal if you:

  • have been a member of KiwiSaver (or a complying superannuation fund) for at least three years; and,

  • intend living in the home you buy (you can’t use your KiwiSaver money to purchase a rental property).

If you qualify, you may be able to withdraw pretty much all of the money from your account. You just need to leave in $1,000, plus any money that has been transferred from an Australian complying superannuation scheme.

You can find out more information about using KiwiSaver to help buy your first home here.

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What is a First Home Grant?

The First Home Grant is provided by the government and Kāinga Ora – Homes and Communities (formerly known as Housing New Zealand). Currently, if you are buying an existing home the grant is $1,000 for each year you have been contributing to KiwiSaver, up to a maximum of $5,000. If you are buying an existing home as a couple and you’ve both been contributing to KiwiSaver, you may qualify to get a grant of up to $10,000.

This amount doubles if you are purchasing a brand new home or buying a home off building plans.  

For more information on the First Home Grant, and to see whether you may qualify, go to the Kāinga Ora website

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How does the government contribution (member tax credit) work?

As long as you’re eligible, for every dollar you put in to your KiwiSaver scheme, the Government will contribute 50 cents, up to a maximum of $521.43 each year. 

This is on top of contributions from you and your employer. It is paid directly into your account by Inland Revenue after 30 June each year.

Please note that if you are under 18, you won’t receive a government contribution.

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Can I suspend contributions?

It may be that changes in your life mean you need to suspend contributions for a while. You can apply for a savings suspension as long as you have been a member of KiwiSaver for at least 12 months. You can find out how to apply at ird.govt.nz/kiwisaver

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When can I get my money out?

You can access your KiwiSaver money, and make a retirement withdrawal:

  • when you reach the qualifying age for New Zealand Superannuation (which is currently age 65); and
  • if you joined KiwiSaver before 1 July 2019, you’ve been in KiwiSaver for at least five years (although you can elect to make a withdrawal in less than five years if you’ve reached 65 but you will no longer be entitled to further government contributions or compulsory employer contributions.


Unexpected events may mean that you need to withdraw your money before you reach age 65.  There are special circumstances where you may be able to apply for an early withdrawal.

These special circumstances include:

  • serious illness;

  • significant financial hardship;

  • buying a first home;

  • permanent emigration to another country; 

  • paying income tax or student loan obligations that result from foreign superannuation transfers; and

  • suffering from a life-shortening congenital condition.

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I have become entitled to make retirement withdrawals. What are the options for my Aon KiwiSaver Scheme money?

If you reach 65 you can access the money in your account.  However, you do not have to withdraw it all. 

In fact, your KiwiSaver money can continue to work for you long after you retire – so you can continue to enjoy your lifestyle with the money you have accumulated.

Aon KiwiSaver Scheme gives you a range of options for managing your retirement savings. You can: 

  • keep your money invested in KiwiSaver

  • set up regular withdrawals from your account to boost your NZ Super or other sources of retirement income

  • access some or all of your money

  • continue to make regular contributions by completing a Direct debit form. You can still withdraw additional money when you want to.

You can find out more about your options here.

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Get in touch
Aon KiwiSaver Scheme
Administration 0800 266 463